DELIVERIES & REFUNDS
DELIVERY TIMES:
All same day orders are delivered Monday-Friday between 2pm-7pm.
Orders placed in advance are delivered between 11am-7pm on the chosen delivery date.
Exceptions may occur as LA traffic can be unpredictable.
Custom delivery time is available upon request for an additional $150 fee. To request this service and confirm availability, please email us at hello@wildstems.la
DELIVERY POLICY:
We're always excited to hand the flowers to the recipient and will do our best to ensure the delivery goes smoothly!
Our driver will call and/or text the recipient upon arrival if there are any issues accessing the building. In case the recipient won't be home, we'll place the flowers in a safe spot and text the recipient to let them know.
If we can't access the building, the recipient won't answer our calls or texts, we'll contact the sender to help us get in touch with the recipient.
We have a 15 minutes waiting time per delivery. If all our attempts fail, we'll find the safest spot for placing the flowers and take a picture. Once the order is marked as delivered, WILDSTEMS is no longer responsible for arrangement's security or condition.
If we notice that there is no safe place for the flowers, we'll contact the sender to confirm and offer the second attempt delivery for an additional delivery fee equal to the initial delivery charge.
REFUNDS:
At Wildstems, we take pride in providing premium-quality fresh flower arrangements. Due to the perishable nature of flowers, we do not offer refunds once an arrangement has been delivered. However, if you are unsatisfied with your order, please contact us within 24 hours of delivery to address your concerns.
Our fresh flowers are carefully selected to last 3-7 days with proper care. Factors such as room temperature, humidity, and exposure to direct sunlight can significantly affect their longevity. We recommend following our care instructions to enjoy your arrangement at its best.
Your satisfaction is important to us, and we’re here to ensure every Wildstems experience is exceptional.
You can cancel any order placed on the website within 24 hours after purchase. For events and weddings, see details in contracts.
For any other questions, please contact us at hello@wildstems.la